Cleve Gibbon

A successful company will at start the day with valuable information.  After completing a bunch of tasks, that company ends the day with even more valuable information.  And from valuable information comes profit and growth.

Today, the digital workforce is growing to take on more connected and complex tasks. And with knowledge workers are applying artificial intelligence (AI) and intelligent automation (IA), or AiA, to complete tasks in their day to day, digital task-based workforce is growing at exponential rates.

Task is the unit of work

So envision a workforce where the majority of tasks are digital. A massive ecosystem of small to medium sized connected tasks. Traditionally, knowledge workers spearheaded these tasks. It is their job to complete these tasks by leveraging their expertise across various domains. However, as AiA capabilities grow, this workload is being shared. The digital workforce is morphing into a landscape with a harmonious blend of human intellect and machine efficiency. This partnership has not only accelerated task completion by the digital workforce but also introduced innovative solutions to complex challenges.

Looking ahead to AI Agents

Within a task-based workforce, distinguishing between tasks completed by humans or machines becomes less relevant. But AiA enabled humans are the next first important step towards this reality. That requires people to get comfortable working with AI agents now. And the curious will lead the way.

As the digital workforce matures, humans will cede more control to AI agents. Trusting them with more and more tasks and shifting into a partnering relationships with smart capable AI agents with experience and expertise under their belt. And of course, in some cases the AI agents will lead with humans in support. We’re not there yet, but it’s only a matter of time, and only for jobs we’d consider simple fit for machines. But for now, test ahead, and start learning how AI agents can help you in your day to day.