Cleve Gibbon

It’s a question being asked a lot these days.  By clients, the industry, fellow colleagues, creatives, technologists; the list goes on. So in June I attended an EConsultancy course on Digital Content Strategy delivered by Catherine Toole, CEO of Sticky Content to find out from a seasoned content strategist.  It was a great one-day overview that provoked a lot of lively discussion.  Then I got the slide that listed just some of the things a content strategist does.  Take a look:

brand strategy messaging strategy competitor content audit format development tone of voice content style guide copy deck idea generation editorial calendar editorial strategy SEO/PPC strategy language guidelines message map content production schedule terms of use page tables content licensing sitemap

style guide taxonomy content approval workflow migration strategy content analysis content audit content inventory content assessment content gap analysis content model editorial workflow content types quality assurance tools metadata strategy cms architecture content migration plan metadata framework

 

Big list.  Interestingly, a number of these tasks overlap and/or are typically undertaken executioners.  Executioners are system integrators responsible for CMS implementations.  With that in mind, the following table adds the executioner to the mix and re-shuffles the tasks.  Here’s what we get:

Strategist	Both	Executioner
brand strategy messaging strategy competitor content audit format development tone of voice content style guide copy deck idea generation editorial calendar editorial strategy SEO/PPC strategy language guidelines message map content production schedule terms of use page tables content licensing sitemap style guide taxonomy	content approval workflow migration strategy content analysis content audit content inventory content assessment content gap analysis content model editorial workflow content types quality assurance tools metadata strategy	cms architecture content migration plan metadata framework

The middle column is where the strategist’s and executioner’s worlds collide.  Here, the outputs from the strategist both informs and is informed by downstream activities performed by the executioner.  It is these shared tasks that have proven to be difficult to co-ordinate between the two roles, the client and third parties on a content project.  Either they are not done at all (e.g. lack of budget, experience, or desire) or they are completed in isolation before the executioner is engaged and presented as a fait accompli (e.g. projects are design led, involve multiple agencies, or implementation is viewed as geek stuff/less important).  Neither work.

Making it work

 

Content strategist don’t just do strategy, in the same way that executioners do more than execute.

When performing a content analysis to identify a family of pages (templates) or surfacing recurring business assets used throughout a website (content types), this is best done with both the strategist and executioner working together.  The strategist doing the early upfront gathering/shaping of the who, what, why, how and when of content ideas. The executioner challenging, adapting and presenting (new) content ideas within the context of the target CMS platform.  Working closely with content strategists (or those in similar roles) in this manner is rare.  However, when it happens it has proven to be both an effective and efficient partnership.

The Strategist and Executioner as Partners

Time for a real example. Content modelling. The strategist will take the lead and map out the key content assets. This is a high involvement task engaging with the business and other key stakeholders. As the project progresses, the executioner’s involvement in content modelling grows.  It remains high because it has a direct impact on the future management business assets and the technology required to support both them and their users. However, the strategist always remains involved. The spikes of activity below reflect changes to the business that result in assets being added/modified/removed from the content model.

Next Steps

Examples. Examples. And more examples.

I’m currently looking for as many sample outputs and case studies of how content strategist/executioners perform the shared tasks in the middle column.  If you have any online resources, articules, presentations and/or anything that might fit the bill, please leave a comment.  Over the coming months I’ll be sharing these applied uses content strategy with clear slant towards how they are executed downstream in future posts.  I’ll be presenting a few of these ideas at this year’s CS Forum conference in London this September.  Hopefully see you there, but either way if you’ve got stuff to share, please go on and share it!