Author Archives: admin

Towards a Marketing Content Hub

Last month industry experts met to discuss the state of content management. Janus Boye facilitated CEOs, CTOs, market analysts, and subject matter experts unpack the term content. What we discovered, with the help of Theresa Regli, was the undeniable rise … Continue reading

Posted in cms, content modelling, content platforms, dam | Leave a comment

Block Days for Getting Things Done

I’m always looking for ways to be more productive. Always. With so many things to get done, I’ve been a long time subscriber to the getting things done philosophy. Over the last couple of years, I’ve been toying with a … Continue reading

Posted in productivity, gtd | 2 Comments

Becoming reMarkable

I got myself a reMarkable for Christmas. With a £479 price tag, it wasn’t cheap.  A reMarkable is a paper tablet for people that like paper. I use it to read articles, annotate presentations, capture notes, review books, and most … Continue reading

Posted in productivity | 1 Comment

Own Your Owned Media

Succeeding online used to be about launching web sites. Dot com and done! Fast forward twenty years and web sites are just one of many touch points competing for consumer attention.  In addition to web sites, newsletters, catalogs, blogs, kiosks … Continue reading

Posted in customer experience, owned media | Leave a comment

WPP Sitecore Alliance

Last week was big week.  It had nothing to do with hitting Vegas and everything to do with activating the WPP Sitecore Alliance.  What is that?

Posted in marketing, platforms, brand, enterprise experience | Leave a comment

Going Frictionless

I recently visited Six Flags in Illinois – a massive and totally awesome theme park. The purchase journey presented a number of options to buy the tickets: Mobile, Print, Collect and Post. Everyone one of them was a pain in … Continue reading

Posted in customer experience, enterprise experience | Leave a comment

Brand Purpose and Loyalty

A brand must have clear purpose and live by it in order to retain loyal customers. Brand purpose and loyalty.  Today I’d like to share a short story about how easy it is to shatter loyalty when a brand’s behaviour … Continue reading

Posted in brand | 1 Comment

Content Engine Operationalisation

This entry is part 3 of 3 in the series Content Engine

Well, thank you for sticking around for the third and final post in the series where we share a few tips on content engine operationalisation.   The first post in this content engine series highlighted the top ten content challenges … Continue reading

Posted in customer experience | Leave a comment

Content Engine Blueprint

This entry is part 2 of 3 in the series Content Engine

If we can address the content challenges that exist within brands, what opportunities can organisations capitalise on now to deliver personalised experiences?  We asked that question to a mix of agencies, brands and partners that attended a WPP European Summit … Continue reading

Posted in content architecture, productivity | 2 Comments

Content Engine Explained

This entry is part 1 of 3 in the series Content Engine

What content challenges prevent you from engaging in broader and deeper customer relationships?  Broader with more channels and deeper through personalisation.  It’s 2017 and we continue to fight the good fight to deliver the most basic personalised experiences within a … Continue reading

Posted in content strategy, customer experience | 3 Comments