About Cleve Gibbon
Hey, I’m Cleve and I love technology. A former academic that moved into fintech to build trading platforms for investment banks. 20 years ago I switched to marketing and advertising. I joined a content technology spin-off from the Publicis network that was bought by WPP in 2014. I'm now at Omnicom. These pages chronicle a few of things I've learnt along the way…
My out-of-date cv tells you my past and linked in shares my professional network
Author Archives: admin
Brand Purpose and Loyalty
A brand must have clear purpose and live by it in order to retain loyal customers. Brand purpose and loyalty. Today I’d like to share a short story about how easy it is to shatter loyalty when a brand’s behaviour … Continue reading
Content Engine Operationalisation
Well, thank you for sticking around for the third and final post in the series where we share a few tips on content engine operationalisation. The first post in this content engine series highlighted the top ten content challenges … Continue reading
Posted in customer experience
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Content Engine Blueprint
If we can address the content challenges that exist within brands, what opportunities can organisations capitalise on now to deliver personalised experiences? We asked that question to a mix of agencies, brands and partners that attended a WPP European Summit … Continue reading
Posted in content architecture, productivity
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Content Engine Explained
What content challenges prevent you from engaging in broader and deeper customer relationships? Broader with more channels and deeper through personalisation. It’s 2017 and we continue to fight the good fight to deliver the most basic personalised experiences within a … Continue reading
Posted in customer experience, content strategy
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Are digital transformation partners transforming?
We are living in a digital world. Every organisation is going through a digital transformation today to stay relevant and be competitive. The smartest organisations are not going it alone. They enlist help to fill expertise gaps and bring in … Continue reading
Posted in digital, transformation, change
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The Rise of Enterprise Experience
In today’s experience economy, becoming customer centric is a necessary and well acknowledged transformative organisational challenge. Let’s break that down. We see the customer as the consumer and the organisation as the enterprise. Over the last few years the focus has … Continue reading
Posted in digital, customer experience
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Summit at Sea
Last week was the first time I was stateside to witness firsthand a US Presidential Election. Thankfully, this is not a political post. Instead, I was there to join a gathering of technologists, musicians, entrepreneurs, writers, athletes, DJs, and so … Continue reading
Posted in digital
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Realistic Outcome = Outcome + Approach
We like outcomes. They tend to be simple things that we can wrap our heads around. I need to be more focused. I want to lose weight. I should listen more. Focus. Weight Loss. Listen. All outcomes. But are they … Continue reading
Posted in productivity
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Content Modelling Series – Done
It’s been fun few years, but my content modelling blog post series has come to an end. I started it to amplify what others were saying about structured content, and to make it accessible. When I started, there was gap: … Continue reading
To Video and Beyond
A couple months ago I met Lujza. She’s into video. Big time. We all know video is important. Some already citing video as the most important type of content for truly engaging with consumers. But what steps can we take … Continue reading